This role requires strategic leadership to oversee demand fulfillment and customer service operations. You will drive the Integrated Business Planning (IBP) process, partnering with commercial and operations teams to optimize cost, service levels, and forecast accuracy. The position involves managing the customer service department, implementing S&OP improvements, and leading the transition to SAP-IBP tools. You will also develop inventory strategies and contingency plans to ensure business continuity and support growth initiatives. You will be responsible for mentoring staff, monitoring key performance indicators, and developing policies that enhance the customer experience. The ideal candidate will lead a cross-functional team, collaborate with regional IT, and champion business ethics and compliance within the organization.

You will serve as a core member of the SAP project proposal and promotion team, leading initiatives to drive digital transformation for Japanese clients expanding into Southeast Asia. Your role involves managing the entire project lifecycle, from initial planning and requirements definition to design, development, testing, and offshore management. You will leverage global modeling tools and industry-specific solutions to lead large-scale SAP projects focused on business reconstruction and strengthening global collaboration. As a Manager, you will demonstrate leadership within mixed teams of local and Japanese Client Services members, using your strengths to support both project delivery and client development. This position is critical for managing the increasing demand for integrated global management and transparency. You will handle complex themes such as business process visualization, governance strengthening, and data-driven decision-making. The role requires a proactive approach to engaging with diverse stakeholders and actively participating in developing new solutions that create customer value. You will work within a dynamic environment where Southeast Asian market trends often precede those in Japan, handling topics ranging from new company establishment to business unit restructuring.