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Head of Retention

True Corporation

Lead the Mobile Postpaid Retention function with full accountability for customer retention performance, customer lifetime value growth, churn reduction, and long-term customer value creation across the customer lifecycle. Drive the strategy, governance, and performance of retention programs, customer segmentation, predictive analytics, retention offer management, and revenue recovery initiatives to minimize voluntary and involuntary churn, reduce downsell, and strengthen customer loyalty. Partner closely with Commercial, Product, Digital, Customer Service, Billing Operations, Collections, and Analytics teams to deliver customer-centric retention strategies, enhance customer experience, and achieve sustainable business growth.

Device Trade Marketing Specialist

True Corporation

Drive device base management and business sustainability by initiating strategic initiatives. Lead the development of new projects to capture market opportunities and manage device promotional activities designed to acquire new subscribers and retain existing customers. Collaborate closely with business and channel management teams to execute end-to-end commercial plans and ensure operational excellence across the customer journey.