This role involves managing customer orders and tracking their progress through internal systems such as SAP and order tracking tools. The position requires handling customer complaints within the CRM system and ensuring that products meet customer conditions at Q-Care. You will coordinate closely with factories to ensure timely delivery of goods to the final customer.

This role focuses on maintaining order management operations by monitoring stuck orders that impact order status and cash flow. The specialist will reduce buyer contacts and resolve over-SLA orders to ensure a smooth customer experience. Additionally, the role involves investigating and resolving logistics system issues and operational tickets raised by cross-functional stakeholders including Customer Service, Risk & Reconciliation, Food, and Warehousing teams to ensure stable logistics operations. The position also requires maintaining and configuring logistics system settings based on requirements from internal and external stakeholders to streamline processes and support stable operations.