You will be responsible for providing advanced technical support for critical enterprise applications within the KBank ecosystem, including MDP, EBAN, DIH, and ENHD. Your role involves monitoring system operations, analyzing complex incidents, and coordinating with development and infrastructure teams to ensure high availability and performance. You will also manage ServiceNow tickets, maintain technical documentation, and implement proactive measures to prevent recurring operational issues. This position requires a strong focus on root cause analysis and effective collaboration across cross-functional teams to resolve production incidents within defined service levels. You will handle operational activities for VPN services and other infrastructure-related systems while adhering to strict security standards and service management processes. The role emphasizes continuous improvement of support workflows and operational efficiency to maintain business continuity.

This role focuses on driving operational efficiency and enhancing customer satisfaction within the True Sphere co-working space at Suvarnabhumi Airport. You will be responsible for delivering high-quality service in food and beverage, as well as managing sales targets and operational workflows. The position requires a proactive approach to problem-solving and a commitment to maintaining a professional environment that aligns with the company's standards. You will serve as a key point of contact for customers, providing information about True Sphere services, promotions, and special events. The role involves managing daily operations, including financial transactions, inventory control, and system management, while strictly adhering to anti-fraud protocols. You will also collaborate with the team to ensure smooth daily workflows and contribute to a positive customer experience.