We are seeking a proactive Hybrid Support & Development Engineer to manage and enhance our Enterprise Architecture (EA) Application Portfolio. This role focuses on the internal application ecosystem, specifically ServiceNow Appport and App 360, hosted on Google Cloud Platform (GCP). You will combine application support, software development, and proactive problem-solving to ensure platform stability and continuously improve internal solutions. You will act as the functional and technical support lead for ServiceNow Appport and App 360 platforms. Your day-to-day responsibilities include troubleshooting application issues, analyzing root causes, and coordinating with technical specialists to drive resolutions. You will also manage Service Requests (SRs) and collaborate closely with internal teams such as Infrastructure and Security to ensure seamless operations.

You will lead technology-driven transformations for Japanese financial institutions across Southeast Asia, focusing on process design, data management, and system implementation. Your role involves addressing complex management challenges through digital expertise, supporting executives like CIOs and CDOs, and driving end-to-end governance and optimization. You will collaborate with diverse internal teams to deliver holistic solutions, from strategic planning to execution, while managing mixed teams of local and Japanese staff. This position requires a strategic mindset to propose innovative solutions that create tangible value for clients. As a Manager, you will demonstrate leadership by mentoring high-performing teams, securing new business through proposal activities, and fostering a culture of collaboration and inclusion. You will be responsible for defining architecture concepts for legacy modernization and cloud journeys, as well as overseeing ServiceNow implementations to enhance employee experiences. Your ability to influence stakeholders and drive high-quality results will be essential in advancing the firm's mission of making a positive impact on client businesses.