This role focuses on bridging the gap between business needs and technical solutions. You will analyze complex business requirements and translate them into clear functional specifications and technical designs. The position involves close collaboration with cross-functional teams, including developers, QA, and stakeholders, to ensure the successful delivery of high-quality software solutions. You will also play a key role in system integration testing, defect analysis, and driving continuous improvement within the development lifecycle. The ideal candidate will leverage AI tools to enhance analysis and documentation efficiency while maintaining strict adherence to security and privacy standards. You will provide hands-on technical guidance during testing and post-launch phases, ensuring that all integration specifications are accurate and that engineering delivery aligns with architectural intent. This role requires a proactive approach to problem-solving and a strong commitment to delivering value through efficient and secure system implementations.

Deliver exceptional customer service and drive sales performance in a True Branding shop. Ensure accurate transaction handling, compliance with company standards, and maintain a positive brand image while supporting operational processes. Provide professional assistance to customers for inquiries, after-sales service, and complaints. Explain complex telecom concepts in simple terms and resolve basic technical problems such as SIM activation and device inquiries. Recommend mobile packages, internet plans, and devices based on customer needs while performing up-selling and cross-selling to meet sales targets. Operate front-office systems for activations and after-sales handling. Verify customer documents for legal compliance and handle payments accurately. Manage inventory checks, execute daily store procedures, and coordinate with team members during high-traffic periods to achieve shop targets.