This role focuses on delivering exceptional customer service and driving sales performance within a True Branding retail environment. The position requires operating front-office systems for activations, managing transactions, and ensuring strict compliance with company standards and safety protocols. You will be responsible for explaining complex telecom concepts to customers, resolving technical issues, and maintaining accurate inventory records. The role demands the ability to work effectively under pressure during peak hours while collaborating with the team to achieve daily sales targets and operational goals.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will also collaborate closely with the team to achieve store targets and maintain a positive brand image. Key duties include providing professional assistance to customers, explaining complex products in simple terms, and resolving basic technical issues. You will operate front-office systems for activations and price plan changes while verifying customer documents for legal compliance. Additionally, you will manage payments accurately and execute daily operational procedures to ensure a smooth customer experience.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions accurately, explaining complex products simply, and ensuring strict compliance with company standards. The position requires a proactive approach to up-selling and cross-selling to meet specific KPIs while maintaining a positive brand image. You will manage daily store operations, including opening and closing procedures, inventory checks, and system documentation. The role involves working under pressure during peak periods and collaborating effectively with the team to achieve branch targets. Candidates must be adaptable, mobile, and willing to relocate to various branches as needed.

This role focuses on promoting operational efficiency within the True Sphere environment to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, inquiries, and account setup. Additionally, the role entails managing basic food and beverage services and collaborating with team members to achieve sales goals. Key responsibilities include serving customers at the co-working space, providing information about True Sphere services and True Block Card benefits, and working effectively within a team to maintain product knowledge. The role requires managing daily operations, including finance, inventory, and system management, while preventing fraud to protect company interests. You will also be responsible for recommending products, offering advice, and promoting sales of True products and solutions. The position requires handling after-sales service by efficiently managing financial and inventory systems. You will receive customer complaints, resolve issues, and provide necessary information to ensure customer satisfaction. This involves coordinating with relevant departments to address problems promptly and maintaining a professional demeanor and attitude throughout the service process.

The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.

This role focuses on delivering exceptional customer service within a retail environment. You will interact directly with customers to provide advice, resolve inquiries, and ensure a positive shopping experience. The position involves managing service counters and coordinating with internal teams to support smooth branch operations. You will also be responsible for maintaining accurate records of transactions and supporting the organization's sales objectives through effective customer engagement. You will work in a dynamic retail setting, requiring adaptability and a strong service-oriented mindset. The role involves handling various operational tasks, including payment services and gift card distribution, while adhering to established service standards. You will stay informed about sales promotions to provide accurate information to customers and contribute to the overall efficiency of the customer service department.

Deliver exceptional customer service and drive sales performance in a True Branding shop. Ensure accurate transaction handling, compliance with company standards, and maintain a positive brand image while supporting operational processes. Provide professional assistance to customers for inquiries, after-sales service, and complaints. Explain complex telecom concepts in simple terms and resolve basic technical problems such as SIM activation and device inquiries. Recommend mobile packages, internet plans, and devices based on customer needs while performing up-selling and cross-selling to meet sales targets. Operate front-office systems for activations and after-sales handling. Verify customer documents for legal compliance and handle payments accurately. Manage inventory checks, execute daily store procedures, and coordinate with team members during high-traffic periods to achieve shop targets.