Taiwan Language Expert

Join Agoda's international team in Bangkok to lead localization efforts for Taiwan markets. You will monitor content quality across customer channels, manage vendor relationships, and improve AI translation outputs. This role requires close collaboration with internal teams to maintain high localization standards and support urgent translation requests. You will also provide cultural guidance and promote best practices within the organization.

This position is based in Bangkok with relocation support provided. You will work in a dynamic environment alongside diverse professionals while ensuring accurate and culturally relevant content for Taiwan users.

• Monitor and ensure the quality of translated content across all customer-facing channels including site updates, hotel content, and marketing materials
• Collaborate closely with internal teams and external vendors to meet strict deadlines and quality expectations
• Maintain localization assets such as style guides, glossaries, and translation memories
• Conduct product reviews to identify inconsistencies and localization issues
• Lead arbitration reviews and escalate recurring problems to maintain an LQA score above 90%
• Evaluate, onboard, and manage translation vendors and freelancers including the invoicing process
• Improve AI prompt engineering to generate better translation output for Taiwan markets
• Support research and content experimentation to improve user engagement and performance
• Provide cultural and linguistic guidance specific to Taiwan markets
• Participate in translation quality audits and benchmarking activities to promote best practices

• Native-level fluency in Taiwan with exceptional writing, editing, and proofreading skills
• Bachelor’s degree or higher in Linguistics, Translation, Traditional Chinese Language for Taiwan, Literature, or a related field
• Proven professional experience in translation and localization with hands-on experience using CAT tools like MemoQ
• Strong proficiency in English with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences
• Excellent internet research skills to verify terminology and cultural nuances
• Highly organized and detail-oriented with strong time management skills
• Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint