Customer Service Representative - Central Pattana

This role focuses on delivering exceptional customer service within a retail environment. You will be responsible for assisting customers with inquiries, providing product advice, and resolving issues to ensure high satisfaction levels. The position requires effective coordination with internal teams and external partners to streamline service delivery. Additionally, you will support daily branch operations, including payment processing and gift card distribution, while maintaining a welcoming and professional atmosphere for all visitors.

• Provide service, advice, and problem-solving support to customers in the branch
• Coordinate with internal and external branches to ensure effective customer service delivery
• Perform branch operations such as payment services and gift card distribution
• Update and provide accurate information about sales promotions to customers
• Maintain equipment and facilities at the customer service counter to ensure readiness

• Bachelor’s Degree in a related field
• Minimum of 0-3 years of relevant work experience
• Strong English communication skills
• Professional personality and polite appearance
• High level of responsibility and patience
• Excellent communication skills
• Ability to solve problems immediately and effectively
• Strong service mindset and good interpersonal relationships

• Experience in retail or customer service environments
• Proficiency in additional languages
• Strong conflict resolution abilities
• Ability to work in a fast-paced environment