You will play a critical role in driving the digital transformation of KBank through the KASIKORN Business-Technology Group (KBTG). Your primary focus will be on bridging the gap between business stakeholders and technical teams to deliver robust financial technology solutions. You will lead the analysis of complex banking processes, ensuring that system designs align perfectly with strategic business goals. This position requires a deep understanding of the financial landscape to provide innovative solutions that enhance operational efficiency and customer experience. In this role, you will be responsible for the full lifecycle of business analysis, from initial conceptualization and feasibility studies to detailed design and implementation planning. You will work closely with development, testing, and infrastructure teams to ensure that requirements are accurately captured and implemented. Your expertise will be crucial in identifying gaps, recommending effective solutions, and managing the project scope to ensure successful delivery within the KBTG ecosystem.

Lead complex data science projects from initial model development through to testing, validation, and deployment. Utilize advanced predictive modeling and data processing tools to optimize customer experiences and drive revenue generation. Communicate key findings and strategic recommendations to diverse stakeholders to support data-driven decision-making. Contribute to cutting-edge research in machine learning and artificial intelligence while actively mentoring junior team members to foster organizational growth.

You will collaborate with cross-functional teams to define business problems, quantify key metrics, and explore data to build analytical models. Your work will involve leveraging various data processing tools and exploring data science and machine learning research to drive actionable insights. You will also be responsible for communicating findings and recommendations to stakeholders to support decision-making processes.

You will provide essential support for the installation, operation, and maintenance of specific computer software applications. This role requires working independently according to established work instructions with minimal supervision. You will act as the primary point of contact for users, handling inquiries and resolving technical issues efficiently. The position involves coordinating with the application team and development staff to escalate complex problems that fall outside standard procedures. You will also maintain accurate records of all customer interactions, issue logs, and resolution steps to ensure continuity and knowledge sharing. Collaboration is key in this role as you work closely with the development team to diagnose and fix complex application issues. You will participate in the implementation of software patches and updates to ensure system stability. The position requires a proactive approach to problem-solving and the ability to communicate technical information clearly to non-technical users. You will contribute to the overall efficiency of the IT support function by ensuring that software applications run smoothly and that user satisfaction remains high.

You will lead the product vision and strategy for AiNU, an AI-powered digital identity verification platform. You will own the product backlog and translate business needs into clear user stories. You will partner with cross-functional teams to drive Agile product development and ensure high-quality delivery. You will gather customer insights and conduct market analysis to identify opportunities for innovation. You will act as a bridge between stakeholders, customers, and engineering teams to ensure alignment. You will drive successful product launches in partnership with Sales and Marketing teams. You will monitor product performance using KPIs and continuously optimize the user experience. You will stay up to date with industry trends and regulatory requirements. You will define and drive the product roadmap for AI-powered identity verification solutions. You will make informed product decisions by balancing customer value, business impact, and technical feasibility. You will collaborate with AI/ML engineers, developers, and UX teams to deliver customer-centric products. You will gather customer insights and identify opportunities for product growth. You will ensure clear communication and alignment across all teams. You will drive successful product launches and optimize the product experience based on feedback.

Join KBTG to contribute to MAKE by KBank, a leading digital banking experience in Thailand. You will work closely with Product, Marketing, and Business teams to create visually compelling designs that enhance user engagement and strengthen the brand presence across various digital channels. This role offers hands-on experience in a fast-paced digital product environment where creativity and user-centric thinking are essential. You will design creative assets and visual content to support marketing campaigns, product communications, and brand initiatives. Your work will include creating high-quality graphics for social media, web banners, landing pages, presentations, and promotional materials. You will also develop UI design elements that align with product and brand guidelines while ensuring visual identity consistency across all customer touchpoints.

This role involves developing accurate and efficient programs based on direct supervisor instructions and project requirements. You will utilize current knowledge of standard languages and coding methods to meet specific operational needs. The position requires thorough testing of completed programs to ensure proper linkage with other systems. You will assist system analysts in establishing file requirements and processing specifications for automated system components. The role includes building software and deploying it across UIS, SIT, and UAT environments. You will work alongside project team members on various infrastructure layers without direct supervision.