Lead the Mobile Postpaid Retention function with full accountability for customer retention performance, customer lifetime value growth, churn reduction, and long-term customer value creation across the customer lifecycle. Drive the strategy, governance, and performance of retention programs, customer segmentation, predictive analytics, retention offer management, and revenue recovery initiatives to minimize voluntary and involuntary churn, reduce downsell, and strengthen customer loyalty. Partner closely with Commercial, Product, Digital, Customer Service, Billing Operations, Collections, and Analytics teams to deliver customer-centric retention strategies, enhance customer experience, and achieve sustainable business growth.

This role focuses on managing and expanding a portfolio of weighted eatery and on-premises accounts. You will be responsible for identifying new business opportunities, converting competitor customers into loyal clients, and driving the execution of loyalty programs. The position requires close collaboration with route supervisors and teams to ensure the timely deployment of marketing materials and the successful activation of accounts to meet company targets. You will play a key role in strategic planning by managing loyalty and exclusivity budgets and proposing growth initiatives to management. Additionally, you will provide data support to marketing teams and assist in route restructuring projects. This is a hands-on role that demands strong relationship-building skills and the ability to execute complex sales and activation strategies effectively.