This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.
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This role involves managing the complete payroll cycle, including coordinating with an outsourced provider to ensure timely and accurate payroll delivery. Responsibilities include preparing and validating payroll inputs, reviewing calculations for accuracy, and ensuring strict compliance with labor laws, tax regulations, and social security. The position also requires coordinating with HR and Finance departments, managing employee inquiries, and supporting financial reporting and audits. The ideal candidate will have a bachelor's degree in a related field, at least 3 years of progressive payroll experience, and advanced skills in Excel and Google Sheets.
This role supports the team in documentation, coordination, and operational activities within the company, while also assisting with customer service and basic customer coordination. The position involves managing internal documents, supporting reimbursement processes, monitoring office supplies, and preparing materials for company activities. The role requires coordinating with internal teams, vendors, and relevant parties to support daily operations. Additionally, the position involves responding to customer inquiries and providing information regarding clinic services.
This role focuses on managing Rework and Return processes, ensuring operational control and problem-solving. The position involves managing workforce performance, coordinating with cross-functional departments, and maintaining compliance with safety standards. The role requires strong analytical skills, spreadsheet proficiency, and the ability to handle operational issues and SLA control. Candidates must be willing to work in a fast-paced environment, handle extended working hours during campaigns, and work mostly in afternoon or night shifts.