You will provide Level 2 and Level 3 Application Managed Services (AMS) support, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLAs). You will lead problem management initiatives to identify root causes and implement permanent fixes, while also participating in Continuous Improvement projects to enhance organizational processes. Additionally, you will support the delivery of SAP MM/ EWM solutions, assist in solution design for medium to complex enhancements, and contribute to business development efforts by preparing proposals and presentations. You will also be responsible for maintaining comprehensive documentation and adhering to firm standards and client IT policies. As a leader within the team, you will mentor Analyst and Consultant level members, fostering a collaborative environment that drives positive outcomes. You will actively engage with diverse stakeholders to understand business needs and ensure the successful integration of new solutions. This role requires a proactive approach to problem-solving and the ability to rally team members to deliver tasks efficiently and within agreed timeframes.

This role is part of the SAP team within Deloitte Southeast Asia, focusing on delivering comprehensive SAP solutions. As a leader, you will drive regional business growth by managing the end-to-end lifecycle of SAP projects, from functional and technical design to business transformation. You will guide client teams through complex implementation cycles, ensuring successful delivery of target state solutions while fostering strong stakeholder relationships. You will be responsible for analyzing client requirements through workshops and interviews, designing tailored SAP solutions, and configuring systems to meet specific business needs. Your expertise will help clients adopt leading practices and standardize their processes. Additionally, you will lead the consultant and client teams through critical phases such as testing, migration, and cutover, while supporting change management through training and user adoption.