Technical Support Engineer

Trustonic is hiring a Technical Support Engineer to join its global product organisation, resolving complex technical issues across production and non-production environments and owning customer cases from a global support queue. The role collaborates cross-functionally with engineering, product, and support teams, applies Knowledge-Centred Support (KCS) methodology, authors knowledge base articles, contributes to product testing, and improves customer-facing documentation in Wiki and Zendesk.

Candidates should have demonstrable technical support experience, fluent English, and working knowledge of SQL databases, Linux (SSH keys and certificates), Git, APIs, basic BASH or Python scripting, and AWS. Experience with JIRA and Zendesk, exposure to mobile technologies, and a Bachelor's degree or equivalent are preferred. The position is full-time and remote.

Resolve complex technical issues across production and non-production environments

Own and troubleshoot customer cases from a global support queue

Provide clear, timely updates and proactively manage customer expectations

Collaborate cross-functionally to deliver high-quality, seamless customer experiences

Author, publish, and continuously improve knowledge base articles

Demonstrable years of relevant technical support experience

Fluent English (written and spoken)

SQL databases, Linux (SSH keys & certificates), Git, APIs

Basic scripting (BASH or Python) and working knowledge of AWS

Bachelor's Degree or equivalent experience