T&T - Graduate Analyst - Sales & Service (Deloitte Digital) PMO - TH

This graduate analyst role sits within Deloitte's Sales & Service offering in Bangkok, supporting the delivery of Salesforce-based customer experience engagements under the PMO. The position involves gathering client business and technical requirements, contributing to solution design and systems integration on the Salesforce platform (Sales Cloud and Service Cloud), and assisting with project coordination, on-time/on-budget delivery, and end-to-end customer journey follow-up.

Candidates are expected to have at least one year of relevant PMO or project management support experience, a degree in Business, Engineering, Computer Science, IT or a related field, and familiarity with CRM processes. Working knowledge of front-end frameworks plus SQL, HTML and CSS, along with the ability to facilitate requirements workshops and consult with varied stakeholders, is required.

Collecting and understanding client business and technical requirements

Developing techno functional solutions within Salesforce with focus on Sales and Service

Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce Cloud for Customer, Sales Cloud and Service Cloud platform

Interacting with internal, client and partner stakeholders

Participating in solution design, implementation, and systems integration; supporting the project team to ensure delivery on-time and on-budget

Minimum 1 year of relevant experience in PMO, project coordination, or project management support

Strong academic degree in Business, Engineering, Computer Science, IT, or related disciplines

Experience of capturing business requirements and able to run workshops to define requirements and use cases

Understanding of CRM processes such as Sales Transformation and Service Excellence best practices, use cases and architecture principles

Experience in front-end framework with good knowledge of SQL, HTML and CSS