Department Manager - Business Analyst

This role is a member of the customer team responsible for generating insights for business decision-making. The position involves owning reports and dashboards, acting as the main interlocutor between data analysts and stakeholders, and working closely with business teams to analyze activities. The role requires proactively deep-diving into data to improve understanding of customer behaviors and opportunities. Additionally, the manager will collaborate with stakeholders to generate customer initiatives for acquisition, retention, and win-back strategies, including hypothesis testing and rollout.

Generate insights for business decision-making

Own reports and dashboards for the customer team

Act as the main interlocutor between data analysts and business stakeholders

Work closely with business stakeholders to analyze activities

Proactively deep dive into data to improve understanding of customer behaviors

Collaborate with stakeholders to generate customer initiatives for acquisition, retention, and win-back

Conduct hypothesis testing and rollout

Bachelor’s degree or higher in applied mathematics, economics, computer science or data analytics

3-5 years experience in designing reports in business development, customer insights in retail omni-channels

Strong understanding of retail business, customer research, and business planning

Strong experience with large-scale data including customer, hierarchy, and transactional data

Strong data-processing skills with Excel

Ability to apply logic, critical thinking, and business acumen

Ability to explain the logic used in generating specific measures or reports

Experience using visualization tools (Tableau, Power BI) and statistical analysis tools (Python, SAS or R)

Experience in digital customer experience in a high growth, fast paced environment

Understanding of Agile methodology

Ability to deep dive into situations to understand specific customer cases

Strong will to learn and develop approaches

Self-motivated, well-organized, flexible, and result-oriented

Open mind towards new ways of doing things