Associate, Merchant Acquisition & Sales Operations - GrabMart

Grab is hiring an Associate for Merchant Acquisition & Sales Operations on the GrabMart team in Bangkok on a 2-year contract. The role drives mid- to long-tail merchant acquisition and optimizes onboarding operations to support scalable growth of GrabMart's supply. Key duties include identifying strategic merchant gaps, managing end-to-end retail acquisition, leading contract negotiations, standardizing onboarding processes, and tracking acquisition metrics.

The position requires a bachelor's degree in Business Administration, Marketing, Engineering, or a related field, plus at least 2 years of experience in sales, business development, or merchant acquisition. Candidates should be proficient in Microsoft Excel, fluent in Thai and English, and ideally familiar with quick commerce, e-commerce, O2O, or grocery/fresh market industries. Experience in e-commerce or food delivery is preferred.

Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets.

Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage.

Lead contract negotiations to secure favorable terms and develop customized partnership proposals for each merchant.

Improve and standardize onboarding structure and processes to provide a scalable activation pipeline across diverse merchant categories.

Implement and maintain a tracking system for merchant acquisition metrics, collaborating with partners on activation and transition.

Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.

2+ years of experience in sales, business development, or merchant acquisition.

Preferably strong understanding of quick commerce, e-commerce, O2O, or grocery/fresh market industry.

Communication in both Thai and English.

Proficiency in Microsoft Excel with ability to perform complex functions to generate insights and track performance.

Step 1: Apply online. Step 2: Video or phone interview with a recruiter. Step 3: Possible assessments and/or technical competency interview. Step 4: Culture fit interview covering career vision, mission alignment, and the 4 H's.