API App Testing (Shopeefood) - Operations

This role focuses on managing the integration onboarding and go-live process for merchants and POS vendors. Responsibilities include guiding users through technical workflows, coordinating UAT and testing scenarios, and ensuring smooth transitions to the live environment. The position also involves providing merchant support to resolve technical issues related to menu sync, order payloads, and catalog errors. The role requires strong communication skills to translate technical concepts for non-technical users and coordinate with internal teams.

Guide merchants/POS vendors through the full integration flow: NDA signing, API documentation walkthrough, kickoff, UAT, and go-live.

Send kickoff communications to align both merchant and internal teams on integration scope and timeline.

Coordinate with BPM to create UAT and LIVE vendor IDs, and align on UAT timelines with merchants.

Respond promptly to merchant requests for UAT/regression testing via WhatsApp or Google Meet.

Confirm testing scenarios with merchants, covering menu sync, order submission, mark-asready, and promotion order flows.

Bachelor’s degree in Computer Science, Engineering or a related field.

Minimum 1 year of work experience in a related field.

Strong communication skills, ability to transform technical terms into understandable context and good English communication.

Good project management skills to plan, control test / automation timeline and manage stakeholders.

Experience in web-based, API and mobile app testing is a must.

Experience in data manipulation (using SQL, Excel, and related tools) and automation script development (Google app script / Javascript, python, visual basic, …) is a must.

Experience in source code repository and job scheduler tools (e.g. Jenkins, Git) is highly preferred.

Strong organizational skills, fast learning, self motivation and cheerfulness.