Senior Security Operation Engineer - Agoda

Agoda is seeking a Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. The role involves working closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies. The engineer will design and optimize CrowdStrike, administer Zscaler ZIA, ZDX, and ZPA, and troubleshoot network connectivity and VPN issues. The position requires using APIs and scripting to automate tasks and deploying configurations through Terraform and CI/CD pipelines.

Design, build, and optimize CrowdStrike across user devices and server environments; define and enforce sensor policies, detection tuning, and response playbooks.

Administer and support Zscaler ZIA, ZDX, and ZPA. Manage policy lifecycles, tunnel configurations, app connector health, and user experience monitoring.

Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services.

Support security operations activities, incident handling, and root cause analysis across managed platforms.

Use APIs and scripting to automate routine tasks, reporting, and platform integrations.

7+ years of experience in security operations, endpoint security, network security, or security engineering roles.

Hands-on experience with CrowdStrike for both user devices and servers.

Strong knowledge of Zscaler ZIA, ZDX, and ZPA or other SASE solutions.

Experience in troubleshooting network, VPN, and SASE-related issues in enterprise environments.

Familiarity with APIs, scripting, Terraform, and CI/CD pipelines.

Apply generative AI use cases to improve operational workflows, troubleshooting, and team productivity

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