You will provide Level 2 or Level 3 Application Managed Services (AMS) support, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements. You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will support business development efforts by contributing to proposals and presentations, and mentor junior team members to foster a collaborative and high-performing environment.
หน้าที่รับผิดชอบ
Provide Level 2 or 3 AMS support for escalated production incidents and perform in-depth troubleshooting.
Lead problem management activities to identify root causes and deliver permanent fixes.
Participate in high-level solution design and effort estimation for medium to complex enhancements.
Maintain documentation according to firm standards and best practices.
Support project teams in delivering solutions and developing client-facing presentations.
Mentor and coach Analyst and Consultant level team members.
Contribute to business development efforts by preparing proposals and presentations.
คุณสมบัติ
Minimum of 4-8 years of experience in SAP AMS, specifically focusing on Basis administration.
Experience working with SAP S/4HANA or SAP ECC in a support or implementation capacity.
Strong knowledge of integration with related modules to understand end-to-end business processes.
Experience leading a team for at least 3 years.
Experience delivering solutions on both cloud and on-premise platforms.
Familiarity with traditional waterfall and Agile delivery methodologies.
Proficiency in English with the ability to communicate effectively with stakeholders.
คุณสมบัติเพิ่มเติม (ถ้ามี)
Experience in basic technical debugging.
Certifications in SAP Basis, GRC, ITIL, or Project Management (PMP, PRINCE2, Agile).
Ability to speak or write additional languages such as Mandarin, Thai, Japanese, or Korean.
Strong leadership and facilitation skills to drive positive outcomes.
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