Customer Service Executive - DHL Thailand

You will serve as the primary point of contact for customers, handling inquiries regarding shipments, tracking, and delivery schedules. This role requires a proactive approach to resolving issues and ensuring a seamless customer experience. You will collaborate with internal teams to ensure accurate and timely delivery of services while maintaining high standards of customer satisfaction.

The position involves managing customer relationships through various communication channels, including phone, email, and chat. You will be responsible for documenting interactions and providing feedback to improve service processes. This is an excellent opportunity to join a global leader in logistics and contribute to a dynamic team environment.

• Handle customer inquiries via phone, email, and chat regarding shipments and deliveries
• Track and update customers on the status of their packages
• Resolve customer issues and complaints in a timely and professional manner
• Collaborate with operations and logistics teams to ensure smooth service delivery
• Document all customer interactions and maintain accurate records
• Provide feedback to management on common customer issues and service improvements

• High school diploma or equivalent
• Strong communication skills in English and Thai
• Basic computer literacy and ability to use CRM systems
• Ability to work in a fast-paced environment
• Customer-focused attitude with a problem-solving mindset
• Willingness to work flexible hours, including weekends and holidays

• Previous experience in customer service or logistics
• Proficiency in Microsoft Office Suite
• Knowledge of international shipping and customs procedures
• Bilingual skills in additional languages