Customer Project Operations Specialist - Shopee

This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment.

You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.

• Design and manage conversational automation flows to improve customer resolution rates and satisfaction
• Configure and troubleshoot CRM systems to ensure seamless frontend and backend operations
• Lead operational initiatives by assessing impacts and preparing stakeholders for successful execution
• Identify process bottlenecks and collaborate with teams to implement data-driven optimization solutions
• Monitor key performance indicators and prepare detailed reports to support strategic decision-making
• Communicate project progress, risks, and resolutions to diverse internal and external teams

• Bachelor’s or Master’s degree in Engineering, Business Administration, or a related field
• 0-3 years of professional experience, with fresh graduates welcome to apply
• Excellent communication skills with a strong command of English
• Proficiency in data organization and analysis using MS Excel or Google Sheets
• Ability to thrive in a complex, diverse, and fast-paced work environment
• Strong project management, logical thinking, and problem-solving abilities
• Customer-oriented mindset with excellent interpersonal skills and team collaboration

• Fluency in computer programming languages such as SQL, UiPath, Google App Script, or JavaScript
• Experience with process automation tools and workflow optimization