You will provide Level 2 or Level 3 Application Managed Services (AMS) support, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements. You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will support business development efforts by contributing to proposals and presentations, and mentor junior team members to foster a collaborative and high-performing environment.

You will serve as a Level 2 or 3 AMS support specialist, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLA). You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will maintain comprehensive documentation, adhere to standard operating procedures, and contribute to Continuous Improvement initiatives. You will support project teams in delivering solutions that align with client business goals and assist in business development efforts by preparing proposals and presentations. As a leader, you will mentor junior team members and foster a collaborative environment that drives value for clients across all industries.