You will lead Agoda’s employee-facing People service delivery model, overseeing the People Help Desk, Tier 0 self-service foundations, and Global People Relations Services. This role requires shaping how employees and managers access support across a wide range of People topics, from day-to-day HR questions to complex and sensitive employee matters. You will own the effectiveness of the People support model, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This position is based in Bangkok, with relocation support provided for successful candidates not currently located in the city. You will lead the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics. You will also lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, and disciplinary actions. Your work will directly influence employee experience, manager effectiveness, and the evolution of the People function as Agoda grows globally.

You will lead HR transformation projects for large Japanese companies operating in Southeast Asia, focusing on modernizing HR systems and organizational structures. Your role involves managing mixed teams of local and Japanese staff to deliver complex consulting engagements. You will drive the adoption of cloud-based talent management systems and support regional optimization efforts, ensuring that HR strategies align with business growth and digital innovation. This position requires a strategic mindset to navigate diverse cultural and legal landscapes while implementing advanced HR technologies. As a Manager, you will be responsible for the end-to-end delivery of HR system implementations, including requirements gathering, business process design, and change management. You will leverage your expertise in SAP SuccessFactors and Workday to drive efficiency and modernize HR operations. Additionally, you will support business development by identifying new opportunities and contributing to proposal activities, helping to secure high-value projects for the firm. You will work closely with internal stakeholders and other service divisions to provide comprehensive solutions that address both HR and business challenges. This role offers the chance to collaborate with a global network of professionals and develop a well-rounded consulting career while making a tangible impact on clients' organizational effectiveness.