Lead Collection Operations Manager - Shopee

This role is responsible for leading and scaling the company's debt collection operations. The manager will develop and implement comprehensive collection strategies, including pre-due, post-due, outsourcing, and litigation processes. They will build and manage a large collection team, optimize operational efficiency through system development, and ensure strict compliance with all relevant regulations. The position involves collaborating with regional collection and risk teams, managing budgets, and developing incentive schemes and commission structures to maximize recovery rates and minimize losses.

• Lead and manage a large collection team to ensure effective performance and development
• Design and implement comprehensive collection strategies including pre-due, post-due, outsourcing, and litigation processes
• Lead the development and implementation of in-house collection systems to improve operational efficiency
• Develop and manage headcount and budget plans to ensure cost-effective achievement of company goals
• Analyze performance data and generate reports to track key collection metrics and drive continuous improvement
• Design and implement effective incentive schemes and commission structures to motivate the collection team
• Develop and implement strategies for debt allocation and outsourcing to optimize collection efficiency
• Establish robust training and quality assurance frameworks to maintain high collection process standards
• Ensure all collection activities are compliant with relevant laws and regulations

• Bachelor's degree in Business Administration, Finance, or a related field (Master's degree preferred)
• Proven experience in debt collection management, preferably in a fast-paced environment
• Experience with outsourcing and litigation processes
• Experience in developing incentive schemes and commission structures
• Strong leadership, analytical, communication, and data analysis skills
• Knowledge of relevant collection regulations and litigation processes
• Results-oriented, strategic, adaptable, and ethical

• Familiarity with CRM software
• Ability to adapt communication style to meet diverse customer needs