ค้นหางาน "wfm" ในกรุงเทพฯ | งานในกรุงเทพฯ

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Workforce Management (WFM) - Capacity Planner

ไม่ระบุเงินเดือน

Bangkok, ThailandNot specified

The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.

bangkok operations stakeholder management powerpoint

17 ก.ย. 2569ดูรายละเอียดเพิ่มเติม

Workforce Management (Contract) (SPX Express) - Operations

ช้อปปี้

฿25,000 – ฿40,000

Bangkokcontract

This contract role sits within Shopee's SPX Express operations team in Bangkok, focused on workforce management. The position involves designing and maintaining shift rosters, break schedules, and overtime plans using WFM software, while ensuring coverage meets operational demands and complies with labor laws and shrinkage targets. The role also covers attendance auditing, shift swaps, leave tracking, and reporting discrepancies for payroll accuracy. Candidates should hold a bachelor's degree and be open to new graduates or those with 1+ year of relevant experience. Strong analytical skills, Excel proficiency, attention to detail, and the ability to work with large datasets are required. Experience with Google Sheets or data visualization tools is a plus.

operations excel data analysis contract

29 ต.ค. 2569ดูรายละเอียดเพิ่มเติม

Workforce Management (WFM) - Capacity Planner

ไม่ระบุเงินเดือน

Not specifiedBangkok, Thailand

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ภาพรวมตำแหน่งงาน

The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.