This role leads the GT & Makro sales performance analytics, forecasting, reporting, and business planning functions. You will serve as the central data authority, providing actionable insights to optimize business performance and manage risks. The position involves close collaboration with Sales, Demand Planning, Trade Marketing, and Finance to support strategic decision-making and improve forecast accuracy. You will also drive the development of business intelligence tools and automation initiatives to enhance planning efficiency. You will own the end-to-end sales planning process, including gross sales, trade spending, and the Annual Operating Plan (AOP). Your responsibilities include delivering weekly and monthly performance reports, leading business reviews, and conducting Gross-to-Net analysis. You will act as the primary planning partner to the GT Sales Leadership Team and ensure accurate reporting of key channel KPIs such as off-take, inventory, and sell-in metrics.

This role requires strategic leadership to oversee demand fulfillment and customer service operations. You will drive the Integrated Business Planning (IBP) process, partnering with commercial and operations teams to optimize cost, service levels, and forecast accuracy. The position involves managing the customer service department, implementing S&OP improvements, and leading the transition to SAP-IBP tools. You will also develop inventory strategies and contingency plans to ensure business continuity and support growth initiatives. You will be responsible for mentoring staff, monitoring key performance indicators, and developing policies that enhance the customer experience. The ideal candidate will lead a cross-functional team, collaborate with regional IT, and champion business ethics and compliance within the organization.