This role focuses on developing and delivering training curriculums for AIA products and services to agents and partners. The position involves working with channels to conduct gap analysis, establish training plans, design classes and materials, and coordinate training sessions. Additionally, the role requires monitoring and evaluating training programs, assessing results, and implementing enhancements. The specialist is also responsible for other related tasks to align with business policy and build long-term business growth.

The Commercial Academy Lead is responsible for building and continuously improving Lazada Thailand's commercial capability by designing, developing, and managing a comprehensive learning ecosystem for Key Account Managers (KAMs). This role ensures that all commercial teams possess the knowledge, skills, tools, and frameworks required to drive seller growth, deliver business results, and execute strategic initiatives consistently. The role leads end-to-end learning strategy, including onboarding, capability development, upskilling and reskilling programs, competency frameworks, learning content, certifications, and live enablement sessions. Working closely with Category, Commercial Excellence, Business Development, Seller Operations, and Regional teams, the Commercial Academy Lead translates business priorities into practical learning programs that improve commercial execution and organizational effectiveness. The position requires a strategic thinker who can identify capability gaps, design scalable learning paths, and foster a culture of continuous learning across the organization.