Project Lead

The Project Lead at Cushman & Wakefield is responsible for overall governance, client relationship management, commercial performance, financial oversight, and service delivery assurance for a mission-critical data center account in Bangkok. The role ensures the account meets contractual obligations, SLAs, KPIs, compliance requirements, and financial targets while coordinating stakeholders, vendors, and support teams to drive consistent performance and improvement.

The position requires 6+ years of experience in account management, facilities management, data center operations, service delivery, or contract management within a mission-critical environment. Candidates should have strong financial and commercial awareness, proven SLA/KPI delivery capability, structured leadership skills, and a Diploma or Bachelor's Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline.

Own overall account delivery, ensuring services are governed, measured, and delivered in line with contractual requirements and client expectations

Act as the primary account leadership point for the client, maintaining ownership of account performance, priorities, risks, actions, and service improvement plans

Maintain account plans, governance routines, reporting cadence, meeting rhythms, decision logs, issue trackers, and escalation pathways

Own account financial governance, including budget tracking, forecast inputs, spend control, cost reporting, purchase order visibility, and commercial risk escalation

Oversee SLA, KPI, audit, compliance, and reporting processes, and act as the senior escalation point for service-impacting risks, client concerns, and vendor constraints

Minimum 6+ years of experience in account management, facilities management, data center operations, service delivery management, or contract management within a mission-critical environment

Proven experience owning account governance, client relationships, service performance reviews, stakeholder management, and escalation management

Strong financial and commercial awareness, including budget tracking, forecasting, cost control, invoice and procurement oversight, and commercial risk management

Proven ability to manage and deliver against SLAs and KPIs

Diploma or Bachelor's Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline