Clinical Claims & Healthcare Operations Transformation, Principal

This Principal role at AIA Thailand is based in Bangkok and sits within the healthcare operations function. The position provides technical medical expertise to support underwriting decisions, customer enquiries, and claims resolution, while managing healthcare services delivered to policyholders. Core duties include advising product development, underwriting and claims teams, developing and implementing AIA healthcare programmes, coordinating with medical and wellness suppliers, and managing rehabilitation cases. The role also involves identifying workflow improvements and supporting broader business growth initiatives.

The position requires professional medical guidance capability, experience in underwriting and claims processes, and the ability to collaborate with internal teams and external healthcare partners. Candidates must complete a criminal background check prior to joining, in line with AIA Thailand's recruitment policy and PDPA requirements.

Provide professional guidance, medical advice and relevant training to product development, underwriting and claims colleagues

Develop and implement AIA's healthcare programmes

Work with medical and wellness suppliers to support AIA healthcare programmes

May manage rehabilitation cases by assessing claimant's needs, developing rehabilitation plans, and arranging relevant services

Explore opportunity to improve work flow and build healthy environment

Selection process followed by criminal background check prior to joining, in accordance with AIA Thailand recruitment policy and PDPA