Head of Scaled Business Sales, Google Customer Solutions

This role leads Google Customer Solutions (GCS) sales engagements with SMB advertisers in the market, owning executive-level client relationships and providing business growth strategy consultation through C-level meetings, quarterly reviews, and speaking engagements. The position is responsible for recruiting, coaching, and developing a team of account managers and accelerated growth strategists, partnering with cross-functional teams such as Agency, gTech, Marketing, PSA, and International Growth to drive success of the Engage segment.

The role requires 11 years of industry experience in advertising, consultative sales, business development, or IT (or 8 years with an advanced degree), a bachelor's degree or equivalent practical experience, and fluency in written and spoken English. Preferred attributes include the ability to model and coach senior sales behaviors, influence and lead, develop sustainable business strategies, and apply strong problem-solving skills to assess performance and capture opportunities.

Deliver business growth, engagement and client satisfaction for a portfolio of GCS-managed engage advertisers.

Manage and strengthen executive-level client relationships through key meetings, business reviews and speaking engagements.

Recruit, retain, and lead the team of GCS Account Strategists and accelerated growth strategists to ensure improved same-store growth and enhanced portfolio health.

Lead and coach a sales team and help them engage with stakeholders across GCS customers and agencies.

Partner closely with cross-functional teams (Agency, gTech, Marketing, PSA, and International Growth) to help drive the success of the overall Engage segments.

Bachelor's degree or equivalent practical experience.

11 years of industry experience in advertising, consultative sales, business development, or IT, or 8 years with an advanced degree.

Ability to model and coach sales behaviors including C-level engagement, effective questioning, objection handling, competitive selling, and pipeline building.

Ability to influence and lead, and to develop and deliver sustainable business strategies and relationships.

Fluency in written and spoken English.