Department Head of IT Quality Assurance Engineering

The Department Head of IT Quality Assurance Engineering at Kiatnakin Phatra Bank Public Company Limited leads the bank's QA transformation in Bangkok. Responsibilities include defining and executing the overall QA strategy toward a highly automated CI/CD model, scaling test automation frameworks across web, mobile, and API layers, piloting AI/ML testing tools, and overseeing non-functional testing such as performance, load, stress, and security testing. The role also manages compliance with financial regulations, reports quality KPIs to executive leadership, and leads a team of QA Engineers, QA Leads, and vendor partners.

Candidates must have 10+ years of QA experience with a strong hands-on automation background plus 5+ years in QA leadership, and deep expertise in Banking, FinTech, or Financial Services. Required technical skills include automation tools such as Selenium, Cypress, Playwright, and Appium, along with APIs, CI/CD, cloud, and performance testing. A Bachelor's or Master's degree in computer science, Engineering, or equivalent is required.

Define and execute the overall QA strategy, transitioning toward a highly automated CI/CD model

Lead the QA transformation journey by shifting quality metrics "left" across the software development lifecycle

Architect and scale robust test automation frameworks across web, mobile, and API layers

Research, pilot, and implement AI/ML tools to boost productivity

Lead, mentor, and grow a team of internal QA Engineers, QA Leads, and vendor partners while managing budgeting and resource allocation

10+ years in QA with strong hands-on automation background plus 5+ years in QA leadership

Deep expertise in Banking, FinTech, or Financial Services

Strong automation skills with Selenium, Cypress, Playwright, Appium, APIs, CI/CD, cloud, and performance testing tools

Enthusiastic about leveraging AI and automation to streamline engineering workflows

Bachelor's or Master's in computer science, Engineering, or equivalent