Head of IT Quality Assurance Engineering

The Head of IT Quality Assurance Engineering leads the QA transformation for a major Thai bank, driving test automation and AI-driven testing across banking and financial services platforms. Responsibilities include defining QA strategy, scaling automation frameworks across web, mobile, and API layers, piloting AI/ML testing tools, overseeing non-functional testing, and ensuring compliance with financial regulations. The role reports to executive leadership on quality KPIs and SLAs while managing a team of QA engineers, leads, and vendor partners.

Qualifications require 10+ years in QA with strong hands-on automation experience plus 5+ years in QA leadership, deep expertise in Banking/FinTech, and proficiency with Selenium, Cypress, Playwright, Appium, CI/CD, cloud, and performance testing tools. A bachelor's or master's in computer science or engineering is required, with enthusiasm for AI-driven testing practices.

Define and execute the overall QA strategy, transitioning toward a highly automated CI/CD model

Lead the QA transformation journey by shifting quality metrics "left" across the software development lifecycle

Establish, monitor, and report key quality metrics, KPIs, and SLAs to executive leadership

Architect and scale robust test automation frameworks across web, mobile, and API layers

Research, pilot, and implement AI/ML tools to boost productivity; oversee non-functional testing including performance, load, stress, and security/penetration testing

10+ years in QA with strong hands-on automation background

5+ years in QA leadership

Deep expertise in Banking, FinTech, or Financial Services

Strong automation skills with Selenium, Cypress, Playwright, Appium, APIs, CI/CD, cloud, and performance testing tools

Bachelor's or Master's in computer science, Engineering, or equivalent