Customer Partner - Service and Consulting Sales in Banking & Insurance

Kyndryl is seeking a Customer Partner responsible for strategic account leadership, growth, profitability, renewals, and the account P&L across significant banking and insurance customers. The role involves building relationships with C-suite executives, identifying and qualifying opportunities, delivering tailored services, and collaborating with sales teams and partners.

Required experience includes managing an account P&L, understanding business and technology trends and industry best practices, overseeing the end-to-end sales process, and demonstrating revenue growth, cost, profitability, trend, and risk management. Preferred qualifications include a bachelor's or master's degree and technical solutions sales experience. The posting also emphasizes customer focus, integrity, openness, empathy, and a growth mindset.

• Develop and execute account strategies to grow and retain Kyndryl's most valuable accounts.
• Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Sell new offerings and minimize account erosion to maximize renewals.
• Own the account P&L, including customer satisfaction, integrity, and account compliance.
• Build C-suite relationships, coordinate sales processes, and develop a partner go-to-market pipeline.

• Experience running an account P&L.
• Deep knowledge of business and technology trends and industry best practices.
• Experience managing the sales process end-to-end.
• Proven experience with revenue growth, cost, profitability, trends, and risks.
• Open-minded and empathetic approach in customer relationships.