Strategy & Operations – Seller Operations - Business Development and Partnerships

This role sits within Shopee's Strategy & Operations team in Bangkok, focusing on Seller Operations with a Business Development and Partnerships scope. The position leads strategic initiatives to accelerate seller growth, optimize warehouse onboarding, and improve seller satisfaction with the FBS (Fulfilled by Shopee) program. Core duties include defining and tracking operational metrics, conducting seller outreach to surface pain points, coordinating with Warehouse Operations, Business Development, Product, and Customer Service teams, and translating feedback into process improvements.

The role requires 2–4+ years of experience in project management, seller operations, account management, or business operations, ideally in e-commerce, supply chain, or logistics. Candidates should have strong analytical and problem-solving skills, excellent stakeholder management abilities, a data-driven approach, and the capacity to thrive in a fast-paced, high-growth environment.

Drive Seller Growth & Experience: Lead strategic initiatives and projects designed to accelerate seller growth, optimize warehouse onboarding, and improve overall seller satisfaction with FBS.

Track & Report Key Metrics: Define, monitor, and report core operational and performance metrics to ensure continuous service improvements and actionable insights.

Seller Engagement & Voice of Customer: Regularly conduct interviews and outreach with sellers to uncover pain points, operational bottlenecks, and feature requests related to FBS and warehouse operations.

Cross-Functional Coordination: Collaborate closely with Warehouse Operations, Business Development, Product, and Customer Service teams to design mitigation plans and resolve seller issues.

Process Optimization: Identify gap areas in fulfillment processes and translate seller feedback into clear action items and operational enhancements.

Experience: 2–4+ years of experience in project management, seller operations, account management, or business operations (preferably in E-commerce, Supply Chain, or Logistics).

Problem-Solving Skills: Strong analytical mindset with a proven ability to diagnose complex operational pain points and build effective mitigation plans.

Stakeholder Management: Excellent communication and interpersonal skills to engage effectively with both external sellers and internal cross-functional partners.

Data-Driven Approach: Comfortable working with data to track key performance metrics, build reports, and guide strategic decision-making.

Adaptability & Drive: High ownership, proactive attitude, and the ability to thrive in a fast-paced, high-growth environment.