(Strategic) Project Manager – B2B Partnership & Automation – Customer Experience Group

This role sits in Agoda's B2B Partnerships and Automation team within the Customer Experience Group's Global Service Verticals. The Project Manager will lead and contribute to strategic projects, working with senior stakeholders across the organization to plan, coordinate, and execute key initiatives, including setting objectives, managing timelines, mitigating risks, and ensuring deliverables are met on time and within scope.

The position involves acting as a central point of contact between departments and Booking Holdings brands, supporting Directors with Board materials and strategy articulation, and tracking performance against key metrics. Candidates need a Bachelor's degree, 4-6 years of relevant experience in strategy consulting or a tech company, strong analytical and communication skills, and proven cross-functional collaboration abilities. Knowledge of SQL/Tableau is a plus.

Manage and oversee strategic projects, ensuring initiatives are executed on time and exceed expectations

Develop and maintain project roadmaps, timelines, and deliverables, coordinating across multiple teams

Create business cases for initiatives across Agoda

Monitor project progress and proactively address risks and challenges

Act as a central point of contact between departments and commercial functions, including other Booking Holdings brands

Bachelor's degree in a relevant field; advanced degree preferred

4-6 years of relevant experience in a strategy consulting firm or tech company (project/program manager role); chief of staff experience is a plus

Strong analytical and problem-solving skills

Strong communication and presentation skills

Proven track record of successful cross-functional collaboration and stakeholder management

Review Hiring Process Guidelines before interview; application includes questions on relocation, experience, data analysis tools, Booking Holdings employment, current location, source of referral, and Deloitte/auditor conflict check