Insurance Specialist - AIA Group Ltd

This role involves managing and processing insurance-related inquiries and transactions to ensure accurate and timely service delivery. You will serve as the primary point of contact for clients regarding policy details, coverage options, and claims processes. The position requires a strong understanding of insurance products and the ability to communicate complex information clearly to diverse audiences. You will collaborate with internal teams to resolve issues and improve overall customer satisfaction.

You will be responsible for maintaining accurate records of all client interactions and policy changes in the company's database. The role demands high attention to detail to ensure compliance with regulatory requirements and internal policies. You will also assist in the development and implementation of procedures to streamline insurance operations. This is an opportunity to contribute to a dynamic team that values accuracy and client-centric service.

• Process and manage insurance inquiries and transactions with high accuracy
• Provide detailed explanations of policy terms, coverage options, and claims procedures to clients
• Maintain and update client records and policy information in the company database
• Collaborate with underwriting and claims teams to resolve complex client issues
• Ensure compliance with regulatory standards and internal operational policies
• Assist in the development and optimization of insurance service procedures

• Bachelor's degree in Business, Finance, Insurance, or a related field
• Strong knowledge of insurance products, terminology, and regulatory frameworks
• Excellent verbal and written communication skills in English and Thai
• High level of attention to detail and organizational skills
• Ability to work independently and manage multiple priorities effectively
• Proficiency in Microsoft Office Suite and CRM software

• Previous experience in the insurance or financial services industry
• Knowledge of AIA products and services is an advantage
• Strong problem-solving skills and customer service orientation
• Ability to work effectively in a fast-paced team environment