Customer Service Representative - Central Pattana

This role focuses on delivering exceptional service to customers within a retail environment. You will be responsible for assisting customers with inquiries, providing product advice, and resolving issues to ensure high levels of satisfaction. The position requires effective coordination with internal teams and external partners to streamline service delivery. Additionally, you will support daily branch operations, including payment processing and gift card distribution, while maintaining a welcoming and organized customer service counter.

• Provide direct service, advice, and problem-solving support to customers at the branch counter
• Coordinate with internal and external branches to ensure effective and efficient customer service delivery
• Assist with departmental operations, including payment services and gift card distribution
• Maintain up-to-date knowledge of sales promotions to provide accurate information to customers
• Ensure customer service facilities and equipment are clean, functional, and ready for use

• Bachelor’s degree in a relevant field
• Minimum of 0-3 years of experience in a related customer service role
• Strong English communication skills
• Professional demeanor, good personality, and polite appearance
• Demonstrated responsibility and patience in handling customer interactions
• Excellent communication and interpersonal skills
• Ability to think quickly and solve problems immediately
• Strong service-oriented mindset and good human relations

• Experience in retail or hospitality environments
• Proficiency in additional languages
• Strong conflict resolution and negotiation skills