Customer Service Representative - Central Group

This role focuses on delivering exceptional customer service within a retail environment. You will interact directly with customers to provide advice, resolve inquiries, and ensure a positive shopping experience. The position involves managing service counters and coordinating with internal teams to support smooth branch operations. You will also be responsible for maintaining accurate records of transactions and supporting the organization's sales objectives through effective customer engagement.

You will work in a dynamic retail setting, requiring adaptability and a strong service-oriented mindset. The role involves handling various operational tasks, including payment services and gift card distribution, while adhering to established service standards. You will stay informed about sales promotions to provide accurate information to customers and contribute to the overall efficiency of the customer service department.

• Provide service, advice, and problem-solving to customers in branch to satisfy customers and achieve organization objectives
• Coordinate with relevant functions internal and external branch to support the operations of customer service
• Responsible for each departmental operation, including payment service counters or gift card distribution to support the operations aligning with business plans
• Keep up to date with information related to sales promotion activities of branch to provide information to customers accurately
• Prepare and maintain equipment and facilitators around customer service counters to ensure effective operations
• Submit income from departmental distribution to ensure accuracy

• Vocational degree or bachelor’s degree in related field
• Minimum of 0-3 years of responsible experience in related field
• Have communication skills, including English skill
• Have good and tidy personality
• Be responsible and patient
• Have problem-solving skill
• Have service mind and good human relations
• Be able to work in shifts

• Strong interpersonal and communication skills
• Ability to remain calm and professional under pressure
• Experience in retail or customer service is a plus