Customer Strategy and Business Development Specialist - AIA Group Ltd

This role focuses on developing and executing strategies to enhance customer engagement and drive business growth within the AIA Thailand ecosystem. You will collaborate closely with cross-functional teams to identify market opportunities and optimize customer journey experiences. The position requires a proactive approach to analyzing customer data and translating insights into actionable business plans that support organizational objectives. You will also be responsible for maintaining strong relationships with key stakeholders to ensure alignment with company goals.

The ideal candidate will play a pivotal role in shaping the future of customer-centric initiatives by leveraging market intelligence and competitive analysis. You will lead projects that improve service delivery and operational efficiency while identifying new revenue streams. This position offers a dynamic environment where strategic thinking and execution skills are highly valued to achieve measurable business impact.

• Develop and implement customer strategies to drive business growth and engagement
• Analyze customer data and market trends to identify new opportunities
• Collaborate with cross-functional teams to optimize customer journey experiences
• Lead projects to improve service delivery and operational efficiency
• Maintain strong relationships with key stakeholders and partners
• Translate market insights into actionable business plans

• Bachelor's degree in Business Administration, Marketing, or related field
• Strong analytical skills with the ability to interpret data and market trends
• Excellent communication and interpersonal skills
• Proactive mindset with a focus on achieving results
• Ability to work effectively in a fast-paced environment
• Experience in customer strategy or business development is a plus

• Experience in the insurance or financial services industry
• Proficiency in CRM tools and business intelligence software
• Strong presentation and negotiation skills
• Ability to work independently and manage multiple priorities