Department Manager - Campaign Operations & Product Listing

The Department Manager leads Campaign Operations and Product Listing teams at CP Axtra (Makro Pro) in Bangkok, overseeing end-to-end e-commerce campaign execution, CMS management, and product content quality across digital platforms. The role drives operational excellence, workflow automation, and data-driven improvements while collaborating with Technology, Marketing, Design, and Commercial teams to enhance platform performance and scalability.

The position requires a bachelor's degree and 7-10 years in e-commerce or digital content operations, including 3-5 years managing teams. Candidates need strong CMS, analytical, and cross-functional stakeholder skills, with proficiency in Excel and BI tools such as Power BI or Looker Studio. Excellent Thai and English communication skills are required.

Lead, coach, and develop Campaign Operations and Product Listing teams to achieve operational KPIs and business objectives

Oversee end-to-end campaign operations, including content setup, scheduling, publishing, quality assurance, and post-launch monitoring

Oversee product listing operations, including product information, images, content accuracy, and catalog quality

Act as the key operational contact between Campaign Operations, Product Listing, Technology, Design, Marketing, and Commercial teams

Define, monitor, and analyze operational KPIs covering productivity, accuracy, quality, turnaround time, and SLA performance

Bachelor's degree or higher in Business Administration, Marketing, E-commerce, Digital Business, Information Systems, or related fields

At least 7-10 years of experience in E-commerce Operations, Digital Content Operations, Campaign Operations, or related functions, including 3-5 years in a people management role

Strong understanding of CMS platforms, digital campaign execution, product listing operations, and e-commerce workflows

Strong analytical skills with proficiency in Excel / Google Sheets and experience using BI or dashboard tools such as Power BI or Looker Studio

Excellent Thai and English communication skills, both written and spoken