Duty Manager

The Duty Manager at Avani Riverside Bangkok Hotel oversees daily hotel operations and serves as Manager on Duty, coordinating operational departments to support seamless service delivery. The role handles guest complaints, requests and service recovery, monitors satisfaction, supervises team members, and ensures compliance with safety, security and emergency procedures.

The successful candidate should hold a bachelor's degree in Hospitality Management, Hotel Management or a related field, with at least 3–5 years of hotel operations experience, preferably in a five-star hotel. Previous Duty Manager or supervisory experience is preferred, along with strong leadership, communication, problem-solving and guest-relations skills. Knowledge of OPERA PMS is required, and the role involves flexible shifts, including weekends and public holidays.

Oversee daily hotel operations and compliance with hotel standards and procedures

Act as Manager on Duty and coordinate with operational departments

Handle guest complaints, requests and service recovery

Monitor guest satisfaction and maintain service standards

Supervise team members and ensure compliance with safety, security and emergency procedures

Prepare daily operational reports and communicate significant issues to management

Bachelor's degree in Hospitality Management, Hotel Management or a related field

Minimum 3–5 years of hotel operations experience, preferably in a 5-star hotel

Previous Duty Manager or supervisory experience preferred

Strong leadership, communication, interpersonal and problem-solving skills

Good written and spoken English