Senior Solution Delivery Manager

The Senior Solution Delivery Manager leads regional Pre-Sales, Customer Onboarding, and Technical Account Management teams across APAC, combining technical expertise, customer leadership, and people management. The role shapes regional strategy, leads complex customer engagements, supports onboarding and adoption, manages technical escalations, and improves delivery processes, playbooks, and customer engagement.

The successful candidate will have experience leading technical customer-facing teams, managing complex enterprise customer rollouts, and delivering API integrations and secure solutions. Familiarity with device locking, OEM integration, software update management, device security, SaaS, or systems integration is required or desirable, along with strong stakeholder management, commercial judgment, communication, and team-development skills. The role includes approximately 25–40% travel.

Lead, coach, and develop regional Pre-Sales, Customer Onboarding, and Technical Account Management teams.

Set team objectives and develop scalable operating models, playbooks, and best practices.

Lead technical discovery and engagements for strategic and complex customer opportunities.

Support complex customer onboarding and implementation programmes and oversee lifecycle engagement.

Monitor customer health, adoption, KPIs, account risks, and technical escalations.

Experience leading technical customer-facing teams and managing complex customer rollouts.

Strong technical and commercial understanding of solution delivery.

Experience with API integrations, secure systems, and technical solution delivery.

Experience with device locking, OEM integration, software update management, and device security is required or desirable.

Fluent written and spoken English; knowledge of Computer Science or Information & Technology and an undergraduate degree or equivalent are required.