This role focuses on delivering technical medical expertise to support underwriting decisions and resolve customer inquiries and claims. You will provide professional guidance and medical advice to cross-functional teams including product development, underwriting, and claims departments. The position involves developing and implementing AIA's healthcare programs while collaborating with medical and wellness suppliers to ensure program success. You will be responsible for managing rehabilitation cases by assessing claimant needs, creating rehabilitation plans, and arranging necessary services. The role requires aligning with business policies to drive long-term growth and exploring opportunities to improve workflows. This is a chance to build a meaningful career while contributing to AIA's mission of helping people live healthier, longer, and better lives.