Manager, Account Management, Real Time Payments and Digital Partners

Manager, Account Management, Real Time Payments and Digital Partners role within the Mastercard Thailand team, focused on driving customer experience strategy and business development. The position owns the strategy and end-to-end activity for a defined customer group, crafting business requirements with global product teams, managing product releases and roadmaps, monitoring KPIs, and acting as custodian of the customer P&L to deliver net revenue objectives.

The role requires a proven track record in strategic sales, product management, and client account management, with strong financial acumen, stakeholder influence across a matrix organization, and excellent communication and presentation skills. An undergraduate degree in business, computer science, or engineering is preferred. The successful candidate will lead meetings with customer and Mastercard leadership, coordinate indirect resources, and deputize for the Account Manager.

Own strategy and all activity for the assigned customer group, coordinating resources

Craft business requirements from customers and collaborate with global product teams on product design and enhancements

Manage product release planning, change management, query management, and roadmap planning with customers

Monitor product performance, track KPIs, gather user feedback, and iterate on features

Act as custodian of customer P&L, manage business agreements, investments, and deliver net revenue objectives

Proven track record in strategic sales, product management, and client account management

Strong business judgment, conceptual thinking, financial acumen, and analytical skills

Ability to influence and build consensus across internal and external stakeholders in a matrix organization

Excellent communication, presentation, and interpersonal skills with negotiation ability

Undergraduate degree in business, computer science, or engineering preferred