Service Level Agreement Project Lead

The Service Level Agreement Project Lead will govern, execute, monitor, and continuously improve SLAs across service projects and lifecycle service commitments. The role covers scope, deliverables, targets, risks, financials, HSE requirements, KPI monitoring, corrective actions, customer reviews, claims, resources, documentation, and escalation management.

The successful candidate will have a relevant bachelor's degree and 6–8 years in project management, service operations, service agreement management, or customer-facing service delivery. Experience with SLAs, KPIs, customer contracts, performance reviews, and lifecycle commitments is preferred, while PMP, ITIL, or another relevant certification is advantageous. English and Thai proficiency, stakeholder leadership, analytical problem-solving, contract and risk management, and financial acumen are required.

Lead end-to-end SLA project management covering scope, deliverables, targets, timelines, resources, risks, financials, and HSE requirements.

Define and manage SLA commitments with customers and internal stakeholders.

Establish governance, performance monitoring, reporting, escalation, reviews, and corrective-action tracking.

Manage SLA-related financials, including costs, invoicing, cash flow, claims exposure, and profitability actions.

Maintain SLA documentation, records, risk registers, customer communications, and close-out evidence.

Bachelor’s degree in Electrical Engineering, Project Management, Business Administration, or a related field.

6–8 years of relevant project or service management experience.

Experience managing SLAs, KPIs, customer contracts, service reviews, or lifecycle commitments is preferred.

Strong project management, analytical, communication, negotiation, facilitation, and presentation skills.

Proficient spoken and written English and Thai.

Hitachi Energy uses digital and automated tools for application screening, job matching, and interview scheduling. Pre-employment background checks may verify employment history, education, criminal records, and other relevant information.