T&T Consultant/Senior Consultant - ETP As A Service/Operate (SuccessFactors - ECP/SAP HCM) - SEA

This role involves providing Level 2 and 3 Application Managed Services (AMS) support for escalated production incidents, performing troubleshooting, and monitoring fixes to meet Service Level Agreements (SLA). The position also requires leading discussions on solution design for enhancements, performing effort estimations, and maintaining documentation. Additionally, the role includes supporting project teams in implementing solutions and contributing to business development efforts. The consultant is expected to lead and coach junior team members and participate in Continuous Improvement initiatives.

Candidates must have a bachelor’s degree in IT, Business Information Systems, or related fields. The ideal applicant should possess 3-8 years of experience with SuccessFactors, specifically as a support or implementation team member for the Employee Central Payroll (ECP) module. Experience with cloud or on-premise platforms, traditional waterfall and Agile delivery approaches, and basic technical debugging is required. The role demands strong stakeholder engagement, proactivity, and the ability to work on a rotation basis to support critical requests after business hours.

Provide 2nd or 3rd level AMS support for escalated production incidents and monitor fixes

Identify and perform problem management to reduce recurring issues

Lead discussions on solution design for medium to complex enhancements and perform effort estimations

Maintain documentation according to firm standards and best practices

Support project teams in delivering solution applications and developing work products

Lead and/or coach Analyst and Consultant level members

Support business development efforts by contributing to proposals and presentations

Bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines

3-8 years of experience with SuccessFactors as a support or implementation team member for the Employee Central Payroll (ECP) module

Good knowledge of integration to related modules/sub-modules

Experience delivering solutions on cloud or on-premise platforms

Experience working on traditional waterfall and/or Agile delivery approaches

Ability to lead discussions, engage stakeholders, and drive positive outcomes

Pro-active and resourceful with the ability to rally team members

Flexibility to work on rotation basis to support critical requests after business hours

Ability to travel to client sites if required