Technical Operations Engineer

Trustonic is hiring a Technical Operations Engineer in Bangkok to join its Technical Operations team supporting a global smartphone locking and device financing platform. The role involves executing mobile device testing and certification, creating and maintaining customer accounts and OEM tenant setups, completing provisioning activities, and processing customer service requests within SLAs using Zendesk and JIRA. The engineer will also help test new automation and GenAI tools, provide feedback to improve processes, and maintain operational documentation and SOPs.

Candidates should be detail-oriented problem solvers with experience in technical support, NOC, technical operations, device testing or provisioning in an SLA-driven environment. A technician/technologist certification or bachelor's degree is required, along with fluent English, basic understanding of SaaS/cloud platforms and APIs, and ideally some Bash or Python scripting and familiarity with mobile technologies.

Execute mobile device testing and certification to meet quality and operational standards

Create, configure and maintain customer accounts and OEM tenant setups

Complete provisioning activities and lifecycle updates for new and existing customers

Process short, low-complexity customer service requests within agreed SLAs

Test new automation, scripts and GenAI tools and provide feedback to improve processes

Experience in technical support, NOC, technical operations, device testing, provisioning or similar environment

Experience in a high-volume, fast-paced, SLA-driven environment

Experience using ticketing or service management tools such as Zendesk or JIRA

Basic understanding of SaaS or cloud-based platforms and APIs

Technician/Technologist certification or Bachelor's Degree or equivalent experience; fluent English