Customer Contact Center

The Customer Contact Center role at KKP (Kiatnakin Phatra Bank) handles inbound customer calls regarding the bank's services and products. Responsibilities include answering inquiries, offering suitable products, verifying customer identity, recording data into bank systems, and receiving complaints to provide guidance and resolve service issues.

Qualifications require a vocational diploma (ปวส.) or bachelor's degree in any field. Experience in customer service or call center is a plus. Candidates must be proficient in Microsoft Office, able to work shifts including overnight shifts, and possess strong communication, negotiation, and pressure-handling skills.

Handle inbound customer calls inquiring about bank services and products

Offer suitable bank products to customers

Verify customer identity and check information per bank procedures and standards

Record customer data into bank systems and coordinate with related units

Receive customer complaints and provide guidance and solutions for bank service issues

Vocational diploma (ปวส.) or bachelor's degree in any field

Experience in customer service (CS, Call Center) preferred

Proficient in Microsoft Office

Able to work shifts including overnight shifts

Strong communication, negotiation, and ability to handle customer pressure