T&T Senior Consultant / Manager - Deloitte Digital (Digital Transformation Strategy) - TH

This role is with Deloitte Digital Southeast Asia, based in Bangkok, and focuses on leading digital strategy and transformation engagements across Marketing, Commerce, Sales, Service, and Customer Experience (CX) domains. The Senior Consultant / Manager leads workstreams, conducts qualitative and quantitative analysis, designs future-state operating models and customer journeys, facilitates workshops, and develops client-ready presentations, business cases, and implementation roadmaps. The position also involves mentoring junior team members, contributing to business development, and staying informed on emerging digital, CRM, and platform trends.

The role requires a minimum of 5 years of experience in management consulting, digital consulting, or transformation advisory, with strong understanding of business strategy and technology-enabled transformation. Candidates should have experience with enterprise digital platforms, CRM, commerce, or marketing automation, along with strong analytical, communication, and stakeholder management skills. A bachelor's degree in Business, Economics, Technology, Engineering, or a related discipline is required, with an MBA from a globally recognized institution being advantageous.

Lead workstreams and client engagements across digital strategy and transformation programs

Work closely with senior stakeholders to identify business challenges, opportunities, and transformation priorities

Conduct qualitative and quantitative analysis to develop actionable business and technology recommendations

Support the design of future-state operating models, customer journeys, and digital capabilities across Marketing, Commerce, Sales, Service, and CX functions

Manage project delivery activities including planning, coordination, risk management, and quality assurance

Minimum 5 years of experience in management consulting, digital consulting, transformation, or related advisory roles

Experience delivering digital strategy and transformation initiatives across Marketing, Commerce, Sales, Service, or Customer Experience (CX)

Strong understanding of the intersection between business strategy and technology-enabled transformation

Strong analytical and problem-solving skills with the ability to synthesize insights from complex data

Bachelor's degree in Business, Economics, Technology, Engineering, or a related discipline; MBA from a globally recognized institution is advantageous